When calling a service technician, have as much information of the product and the problem you are having ready for the technician. Information that the service technician will want will be the brand of the equipment, model of the equipment, serial number and in larger facilities with more than one unit of the same type a machine number. Then of course what the problem is and the best description of the problem. This will save you and the service technician time and of course money.
In general, keeping your equipment clean will help with many issues. Machines that are dirty typically have to work harder, putting strain on the components. This will cause the machine to act sluggish, run hotter and just generally not run smooth. Treadmills especially, collect dirt and dust in the motor compartment, this dirt gets into the boards, motors and under the walking belt. The dust and grime in the motor and boards cause the treadmill to run hotter and cause many heat issues. The dirt and grime under a walking belt cause the belt to prematurely wear and also make the motor work harder. Keeping these machines clean will insure a longer lasting, smoother running machine.
Cardio machines should be inspected on a daily basis. During the general inspection, make sure of the following:
Facilities should report any signs of damaged equipment or irregular sounds to the service company or service technician immediately upon discovering them. This will assist with catching the problems with the machines before they get worse as well prevent someone from getting hurt on a machine that is not functioning properly.